done99 Frequently Asked Questions

done99 requires a valid Pakistani CNIC, passport, or driver's licence to complete KYC verification. You will also need to provide a clear photograph or scan of the document along with a selfie in some cases. KYC must be completed within 72 hours of your first deposit. Accounts that fail KYC within this window may have withdrawals held pending verification.

On the done99 login page, click the "Forgot Password" link beneath the password field. Enter your registered email address or Pakistani mobile number and done99 will send a secure reset link or OTP within a few minutes. If you do not receive it within five minutes, check your spam folder or contact the done99 Live Chat support team for immediate assistance.

No. done99 strictly permits one account per player, per device, and per household. Operating multiple accounts is a violation of done99's Terms and Conditions and may result in permanent account closure and forfeiture of any balances. If you accidentally created a duplicate account, contact support immediately to merge or close the duplicate before any penalty is applied.

You can request permanent account closure by contacting done99's 24/7 support team via Live Chat or by emailing [email protected]. Before closure, ensure all pending withdrawals have been processed and your wallet balance is zero. done99 will confirm closure within 24 hours. If you are closing due to gambling concerns, consider activating self-exclusion instead, which offers more structured protections.

The minimum deposit on done99 is Rs 500 PKR. This applies across all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20. There is no maximum deposit cap under normal circumstances, though very large deposits may trigger an additional verification step as part of done99's anti-fraud and AML compliance procedures.

JazzCash deposits on done99 are processed instantly in most cases — your wallet balance updates within 30 to 60 seconds of a successful JazzCash transaction. Occasional delays of up to five minutes can occur during peak times or if your JazzCash PIN or OTP confirmation is slow. If your deposit has not appeared after ten minutes, contact done99 Live Chat with your JazzCash transaction reference.

EasyPaisa withdrawals from done99 are typically processed within one to three hours during business hours, and within six hours during late-night or weekend periods. First-time withdrawals may take slightly longer due to the mandatory KYC verification check. The minimum withdrawal amount is Rs 1,000 PKR. done99 does not charge any platform-side fee on EasyPaisa withdrawals.

Yes. done99 accepts deposits via HBL, UBL, and Meezan Bank online banking transfers. Bank transfers typically take 15 to 60 minutes to reflect in your done99 wallet depending on your bank's processing speed. Always use the exact bank reference code provided during the deposit flow — omitting this reference is the most common reason bank transfer deposits are delayed.

done99 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — whether JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or SadaPay — may apply their own standard transaction charges. USDT TRC20 withdrawals are subject to the standard blockchain network fee, which varies with network congestion and is deducted from the withdrawal amount.

done99 follows a return-to-source policy for withdrawals wherever possible, meaning funds are returned to the same payment method used for the original deposit. This is a standard anti-money laundering control. If your original payment method is no longer available, contact done99 support to discuss alternative arrangements — additional verification documents will be required in such cases.

done99 offers hundreds of slot titles from leading international providers, including classic three-reel slots, five-reel video slots, Megaways titles, and jackpot slots with progressive prize pools. Popular categories include fruit machines, adventure-themed slots, and high-volatility titles with large maximum win multipliers. The full slot library is accessible from the Slot section of the done99 platform.

done99 offers pre-match and live in-play cricket betting markets covering international Test matches, ODIs, T20Is, the PSL, IPL, and other major tournaments. You can bet on match winner, top batsman, top bowler, total runs, over/under markets, and many more. Odds are updated in real time during live matches. All bets are placed in PKR directly from your done99 wallet.

Yes. done99 covers PSL fixtures comprehensively throughout the tournament, offering markets on every match from the group stage through to the final. Markets typically include match winner, top run scorer, highest opening partnership, method of first dismissal, and various player performance props. PSL odds go live 24 to 48 hours before each fixture and are available for in-play betting once the match starts.

Yes. All casino games on done99 — slots, live tables, and instant-win titles — use certified Random Number Generator (RNG) technology audited by independent testing laboratories. This means every outcome is genuinely random and cannot be manipulated by done99 or any player. Game RTP (Return to Player) percentages are available within each game's information panel so you always know the theoretical return before you play.

Absolutely. done99 is fully optimised for mobile browsers on both Android and iOS devices. The platform loads quickly even on 4G connections common in Karachi, Lahore, Islamabad, and Faisalabad. All games, betting markets, deposit and withdrawal functions, and live chat support are available on mobile without needing to download a separate app — just open done99.bet in your phone's browser.

done99 offers a generous welcome bonus to newly registered Pakistani players on their first deposit. The exact bonus percentage and maximum PKR amount are displayed on the Bonus page and may be updated periodically. The welcome bonus is credited to your done99 wallet automatically upon qualifying deposit, provided you have opted in during registration or deposit.

Wagering requirements specify how many times you must wager your bonus amount before the bonus funds can be converted to withdrawable cash. For example, a Rs 5,000 bonus with a 20x wagering requirement means you must place a total of Rs 100,000 in bets before withdrawing. Full wagering terms for each done99 bonus are listed on the Bonus page — always read these before claiming.

Yes. done99 runs a loyalty programme that rewards consistent players with points for every PKR wagered on slots, live casino, and sports betting. Accumulated points can be exchanged for bonus credits, free spins, or cashback rewards. Higher-activity players are invited into done99's VIP tiers, which unlock personalised bonuses, faster withdrawals, dedicated account managers, and exclusive promotions.

Yes. All done99 bonuses carry an expiry window — typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If wagering requirements are not met before the bonus expires, the bonus and any associated winnings are forfeited. done99 will send reminder notifications to your registered email and mobile number as your bonus expiry date approaches.

The minimum age to register and play on done99 is 21 years. This is strictly enforced through mandatory CNIC or passport verification during the KYC process. Any account found to belong to a player under 21 will be immediately closed and all deposits returned. done99 has zero tolerance for underage gambling and cooperates fully with any regulatory inquiry on this matter.

You can activate self-exclusion directly from the Responsible Gaming section in your done99 account settings. Choose an exclusion period of 6 months, 1 year, 3 years, 5 years, or permanent. Once activated, your account is immediately locked, all marketing is suppressed, and re-opening requires a mandatory 24-hour reflection period after the exclusion term ends. If you need help, done99 Live Chat can complete self-exclusion on your behalf within minutes.

Yes. done99 allows you to set daily, weekly, and monthly deposit limits in PKR directly from your account settings under the Responsible Gaming section. Limit reductions take effect immediately. Limit increases require a 24-hour waiting period — this deliberate cooling-off is designed to prevent impulsive decisions. You can also set session time limits and loss limits from the same panel.

done99 customer support is available 24 hours a day, 7 days a week. The fastest channel is Live Chat, accessible directly within the platform — average response time is 3 to 5 minutes. You can also reach the team via Messenger, Viber, or by emailing [email protected]. The support team is Pakistani-fluent and can assist with account queries, payment issues, bonus questions, and responsible gaming concerns.