At done99, the privacy and security of every Pakistani player's personal data is treated as a core responsibility — not an afterthought. This Privacy Policy explains precisely what information done99 collects, why it is collected, how it is used, and the rights you hold over your own data. Please read this document carefully before using the platform.
These six principles underpin every data decision made on the done99 platform. They summarise our approach — the full policy details follow below.
Every page of the done99 platform — including all login, deposit, and withdrawal flows — is protected by 256-bit SSL encryption. Your credentials and PKR transaction data are never transmitted in plain text under any circumstances.
done99 does not sell, rent, or commercially trade your personal data to any third party for their own marketing or commercial purposes. Your information belongs to you — done99 uses it only to operate and improve the platform on your behalf.
done99 collects only the personal data that is strictly necessary for the purposes described in this Privacy Policy. If done99 needs to use your data for a new purpose materially different from the original, you will be notified in advance and given the opportunity to object.
done99 applies a data minimisation standard across all collection points. We do not request information that is not directly needed for account management, KYC compliance, payment processing, or responsible gaming obligations on the Pakistani platform.
Pakistani players can request corrections to inaccurate personal data held by done99 at any time. Where data has been shared with a third-party processor, done99 will take reasonable steps to ensure the correction is propagated to those parties as well.
done99 does not retain personal data indefinitely. Retention periods are defined for each data category in line with regulatory obligations and operational necessity. Data that is no longer required is securely deleted or anonymised on a scheduled basis.
done99 operates the online betting and casino platform accessible at https://done99.bet and all associated subdomains, mobile interfaces, and applications (collectively, the "Platform"). In this Privacy Policy, "done99", "we", "us", and "our" refer to the operator of the done99 Platform.
done99 acts as the data controller in respect of the personal data collected through the Platform. This means that done99 determines the purposes for which and the means by which personal data is processed. Where done99 engages third-party processors to handle data on its behalf, those processors act strictly under done99's instruction and are contractually bound to appropriate data protection standards.
done99 collects personal data across several categories depending on the nature of your interaction with the Platform. The categories and specific data points we may collect are set out below:
done99 collects personal data through the following channels:
done99 uses the personal data it collects for specific, defined purposes. The table below maps each primary use to the relevant data categories:
| Purpose | Data Categories Used |
|---|---|
| Account creation and authentication | Registration & Identity Data, Technical Data |
| Age and identity verification (KYC) | KYC & Verification Data, Registration Data |
| Processing deposits and withdrawals in PKR | Financial & Transaction Data, KYC Data |
| Providing and improving Platform services | Usage & Behavioural Data, Technical Data |
| Anti-fraud and financial crime prevention | All categories as necessary |
| Responsible gaming monitoring and interventions | Usage Data, Registration Data |
| Customer support and dispute resolution | All categories relevant to the support query |
| Sending account and transactional notifications | Registration Data (mobile number, email) |
| Sending promotional communications (where consented) | Registration Data, Usage & Behavioural Data |
| Regulatory reporting and compliance obligations | All categories as required by applicable law |
done99 processes personal data only where a lawful basis for doing so exists. The primary legal bases on which done99 relies are:
done99 does not sell or rent your personal data to third parties. done99 may, however, share your data with trusted third-party service providers who assist in operating the Platform, subject to appropriate data processing agreements and confidentiality obligations. Categories of recipients include:
done99 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the done99 website. The categories of cookies used are:
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the done99 Platform.
done99 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Security measures in place include:
While done99 takes all reasonable precautions to protect your data, no transmission over the internet or electronic storage method is entirely infallible. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, done99 will notify affected players without undue delay in accordance with applicable law.
done99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulation. The following general retention principles apply:
Data that has passed its applicable retention period is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.
Subject to applicable law, Pakistani players hold the following rights in respect of their personal data held by done99. You may exercise any of these rights by contacting the done99 support team:
done99 will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or involves a high volume of data, done99 may extend this period by a further 60 days, in which case you will be informed of the extension and the reasons for it. There is no charge for exercising your data rights under normal circumstances.
The done99 Platform is strictly intended for adults aged 21 years and above. done99 does not knowingly collect, store, or process personal data belonging to any person under the age of 21. Age verification is conducted as part of the registration process, and additional verification checks may be performed at any time during a player's account lifecycle.
If done99 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately, the associated account will be permanently closed, and any deposits made will be returned to the originating payment method. Parents or guardians who believe a minor may have accessed the done99 Platform should contact the support team immediately at [email protected].
done99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in the Platform's data practices, applicable law, or regulatory requirements. The effective date at the top of this page will be updated whenever a material change is made.
Where changes are material, done99 will notify active players via email or through an on-platform notification prior to the changes taking effect. Continued use of the done99 Platform following publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with any change to this Privacy Policy, you should cease use of the Platform and contact done99 to request account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way done99 handles your personal data, please contact the done99 data protection team through any of the following channels. Our Pakistani-fluent support team is available 24 hours a day, 7 days a week:
done99 aims to acknowledge all privacy-related requests within 24 hours and to provide a substantive response or resolution within 30 days. For data rights requests, please include your registered email address and a description of the right you wish to exercise so that done99 can process your request efficiently.
done99 is Pakistan's trusted platform for cricket betting, live casino, and slots — all in PKR. Play with confidence knowing your data and funds are protected. 21+ only. Play responsibly.